1. Introduction At Stunning Dentistry (“Clinic”, “we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website [www.stunningdentistry.com] (the “Website”) and related services, including our electronic communications. By accessing or using the Website, you agree to the practices described in this Privacy Policy.

2. Information We Collect
We may collect the following categories of information:
2.1 Information You Provide Directly

● Name, contact number, email address
● Date of birth, age, and basic demographic information
● Appointment details and preferences
● Medical/dental history, symptoms, and other health information you voluntarily provide through forms, chats, or during consultations
● Payment details (limited to what is needed to process payments through secure third-party payment processors)
● Messages or inquiries sent via forms, email, SMS, WhatsApp, RCS, or any other communication channels we may use.

2.2 Automatically Collected Information
When you visit the Website, we may automatically collect:

● IP address
● Browser type, device type, operating system
● Pages visited, time spent, and referring URLs
● Cookies and similar tracking technologies (as described below).

2.3 Cookies & Similar Technologies
We may use cookies, pixels, and similar technologies to:

● Improve Website functionality and performance

● Remember your preferences
● Analyze Website traffic and usage patterns
● Provide a better user experience.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the Website may not function properly without cookies.

3. How We Use Your Information
We may use your information for the following purposes:
3.1 Clinic Operations & Patient Care
● To schedule and manage appointments
● To assess your dental/medical history and plan treatments

● To provide you with dental and related healthcare services ● To maintain medical/dental records as required by law or professional guidelines. 3.2 Communication ● To respond to your inquiries and provide support
● To send appointment confirmations, reminders, and follow-up messages via email, SMS, WhatsApp, RCS, and other electronic channels
● To share treatment instructions and post-procedure care information
● To send updates about clinic timings, doctor availability, or service changes.
3.3 Marketing & Educational Content

● To send newsletters, health tips, or information about new services, offers, or events (where legally permitted and with your consent where required), via email, SMS, WhatsApp, RCS, or similar communication channels
● To conduct patient satisfaction surveys and feedback requests.
3.4 Legal & Administrative

● To comply with legal obligations, regulatory requirements, and professional guidelines
● To prevent, detect, and investigate fraud or misuse of our services
● To enforce our Terms & Conditions and other policies.
3.5 Analytics & Improvement

● To understand how users interact with our Website
● To enhance user experience, services, and Website performance.

4. Email, SMS, WhatsApp, RCS & Other Electronic Communications

4.1 Program & Consent
If you provide your contact details (such as mobile number and email address) and opt in to receive communications, you agree that Stunning Dentistry may contact you through:
● Email
● SMS (text messages)
● WhatsApp
● RCS (Rich Communication Services)
● Other similar electronic communication channels we may use from time to time
(collectively, the “Electronic Communications”).
These communications are part of the “Stunning Dentistry Patient Communication Program” (the “Program”).

4.2 Types of Messages (Product Description)
As part of the Program, we may send you:
● Appointment confirmations, reminders, and rescheduling notices

● Pre- and post-treatment instructions and oral care tips
● Follow-up reminders and recalls for check-ups or ongoing treatment
● Clinic announcements, changes in timings, or doctor availability
● Health tips, educational content, and patient awareness messages
● Promotional offers, service updates, and event information
● Feedback and patient satisfaction surveys.
4.3 Message Frequency DisclosureMessage frequency may vary based on:

● Your upcoming or ongoing treatments
● The number of appointments booked or rescheduled
● Whether you choose to receive marketing and promotional content.
In general, you may receive:

● Appointment/treatment-related messages as needed, and
● Occasional promotional or informational messages (for example, a few times per month), if you have consented to such communications.
4.4 Customer Care / HELP Contact

If you need assistance or have questions about our email, SMS, WhatsApp, RCS, or any other electronic messages, you can:
● Reply HELP to an SMS or RCS message (where supported), or
● Reply directly to the email you received, or
● Contact us at +91 7676602626 4.5 Opt-Out / Unsubscribe (STOP)

You may opt out of receiving marketing or non-essential communications at any time:
● SMS / RCS: Reply STOP to any SMS or RCS message from us.
● WhatsApp: Reply STOP or “Unsubscribe” to our WhatsApp communication.
● Email: Click the “unsubscribe” link in the email (where available) requesting to opt out.
● Other Channels: Follow any opt-out instructions provided, or contact us directly at +91 7676602626. After opting out, you may still receive transactional or service-related messages that are necessary for ongoing treatment, billing, or legal/administrative purposes, where permitted by law.

4.6 Message and Data Rates May Apply
For SMS, WhatsApp, RCS, and similar mobile messaging services, standard message and data rates may apply as per your mobile carrier’s plan. Any charges are billed by and payable to your mobile service provider.
Stunning Dentistry is not responsible for such charges.
Email communications generally do not incur carrier messaging charges, but your standard data charges (e.g., mobile data or internet) may apply as per your internet service provider.

5. Legal Basis for Processing (if applicable)

Where required by applicable law, we process your personal data based on:
● Your consent (e.g., for marketing communications or certain electronic communications)

● Performance of a contract (e.g., providing dental services you request)
● Compliance with legal and regulatory obligations
● Legitimate interests (e.g., improving services, preventing fraud, enhancing patient experience), provided your rights and interests are not overridden.

6. How We Share Your Information

We may share your information with:
6.1 Clinic Staff & Healthcare Providers
Dentists, dental hygienists, specialists, nurses, and authorized staff involved in your care.
6.2 Service Providers

Reputable third-party providers that help us operate the clinic, Website, and Electronic Communications, such as:
● IT and hosting providers
● Payment processors
● Email, SMS, WhatsApp, and RCS communication platforms
● Analytics and marketing tools (where applicable).
These providers are expected to handle your information securely and only for the purposes specified by us.
v 6.3 Labs & Diagnostic Partners
Dental laboratories, imaging centers, or diagnostic services involved in your treatment, where necessary.
6.4 Legal & Regulatory Authorities

Where required by law, court order, or regulation, or to protect our rights, safety, or property. We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information for as long as necessary to:
● Provide you with dental care and related services
● Comply with legal, regulatory, and professional record-keeping obligations
● Resolve disputes and enforce our agreements.

When information is no longer needed, we will securely delete, anonymize, or archive it in accordance with applicable laws.

9. Your Rights
8. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:
● Access the personal information we hold about you
● Request correction or updating of inaccurate or incomplete information
● Request deletion or restriction of your personal information (subject to legal and medical record-keeping requirements)
● Withdraw consent to marketing communications at any time
● Object to certain types of processing
● Request a copy of your records, where allowed.
To exercise these rights, please contact us at +91 7676602626. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy
Our Website and services are not directed to children under the age of 18 without parental or guardian involvement. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate steps.

11. International Transfers (if applicable)
If your information is transferred outside your country/jurisdiction (for example, to servers or service providers in another country), we will take appropriate measures to protect your data as required by applicable law.

12. Third-Party Websites
The Website may contain links to third-party websites (such as payment gateways, maps, or social media). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing them with any personal information.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised. Changes will be effective when posted on the Website. Your continued use of the Website after such changes constitutes acceptance of the updated policy.

14. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
● Clinic Name: Stunning Dentistry
● Address: A-3, 1st Floor, Kailash Colony, Greater Kailash, New Delhi 110048, India
● Phone: +91 7676602626